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Customer Success Story
3 Roles Secured

Entering a New Industry and Securing Her Last 3 Roles

How Resume Target helped Rosemarie transition from customer service to support work

"I remember a couple of times, when I was reading over the resume that they helped me build, I couldn't believe, 'That's me?'!"
— Rosemarie T., Professional
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Rosemarie - Resume Target Success Story
Watch Rosemarie's Story

Rosemarie needed a career change.

Decade of experience in customer service
Transitioning to completely new field
Unsure how to communicate transferable skills
Lacked appreciation for full scope of abilities
"I didn't realize I had skills that I could present for this new career."

Sound familiar? One conversation changed everything for Rosemarie.

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The Turning Point

We Fix Your Resume With One Conversation

In just 60 minutes, our writer uncovered what Rosemarie couldn't see.

Our Writer Asked "Tell me about your experience working with people in challenging situations..."
Rosemarie Shared "In customer service, I handled difficult situations, collaborated with teams, and managed documentation..."
On The Resume "Skilled support professional combining 10+ years of interpersonal communication, crisis de-escalation, and client advocacy with formal education in community support work"

What our interview uncovered:

  • Interpersonal communication
  • Team collaboration
  • Document management
  • Program and project leadership
  • Health & safety prioritization
"I really enjoyed that session because it made me think of some of the skills that I didn't realize I had that I could present."
01

The Challenge

Rosemarie faced the daunting task of preparing her resume for a career change. She was one of many career change hopefuls who are unsure how to communicate their previous work experience, transferable skills, and lack appreciation for the full scope of what they bring to the table.

After a decade in customer service, she decided to complete the necessary education and move full-time into community support work and addiction case management.

Feeling uncertain of how to navigate this transition successfully, she decided to seek professional assistance to ensure her resume showcased the fresh perspective she had to offer and present her years of experience in a different industry as a huge asset.

02

Why Rosemarie Chose Resume Target's Professional Resume Writing Service

Aware of how important it was to ensure her new resume would open the door to her dream job, Rosemarie decided to seek out professional services. She researched various professional resume writers and found glowing reviews for Resume Target.

Immediately upon contacting us, Rosemarie felt that Resume Target offered the professional services that she was looking for. Not only do we understand the industry she was looking to enter but we help clients everyday to make similar transitions in their career.

Additionally, Rosemarie found her in-house resume writer to be knowledgeable and personable. Together, we collaborated to determine the approach we needed to take to write her next chapter together.

"They are a wonderful resource. They are professional. They are skillful. They are efficient. They listen to you."
03

How Our Resume Writers Transformed Rosemarie's Resume

During her one-hour interview, we determined how to style her resume and what skills to present. After understanding Rosemarie's aspirations and career transition objectives, we opted for a hybrid-style, skills-based resume.

This strategic approach aimed to accentuate her continuing education and transferable skills before delving into her professional experience. Before every interview, our resume writers examine the core skills outlined in the job postings each client provides us with.

The conversation flowed easily, highlighting Rosemarie's diverse skill sets and qualities and their connection to the field of social support. These skills included interpersonal communication, team collaboration, document management, program and project leadership, and health & safety prioritization.

After the interview, we began to develop the documents, ensuring all the relevant skills that we wanted to highlight were listed right up front for hiring managers to see.

04

The Results: 3 Roles Secured

Rosemarie dove into her job search with high hopes and high nerves. A major career change is always scary. Yet, despite the inherent challenges, she navigated her way into a new industry just a few months after finalizing her documents.

Since 2020, Rosemarie has returned to update her resume twice more, adding newfound skills and experience to her resume, and successfully landing new roles each time.

She even recommended the services to her sister, who is now in a new managerial position, which she got with the help of a Resume Target resume.

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The Results

Rosemarie's Transformation

3 Roles secured since 2020
2x Return client updates
New Industry entered
"They are a wonderful resource. They are professional. They are skillful. They are efficient. They listen to you."
— Rosemarie T.

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